We’re Here to Help You Look and Feel Your Best
Welcome to the Afro Glamour Cosmetics Help Centre. Whether you have a question about our products, placing an order, delivery, payments, returns, or skincare and haircare, we’re here to make your shopping experience simple and stress-free.
Browse our most frequently asked questions below or contact our customer support team if you need further assistance.
SHOPPING & PRODUCTS
How do I find the right product for me?
Browse our product categories to find products suited to your beauty and personal-care needs. You can explore our skincare, haircare, makeup, fragrances, body care, wellness, and other beauty collections.
If you’re unsure which product is right for you, contact our customer support team for assistance.
Are your products authentic?
Yes. We are committed to offering quality and authentic beauty products from trusted brands and suppliers.
How do I know if a product is suitable for my skin or hair type?
Always check the product description, ingredients, directions, and recommended usage before purchasing. If you have specific concerns or allergies, we recommend checking the ingredients carefully and consulting a qualified professional where necessary.
ORDERS & DELIVERY
How do I place an order?
- Find the product you want.
- Select the required quantity or variation.
- Click Add to Cart.
- Review your cart.
- Proceed to checkout.
- Enter your delivery and payment details.
- Confirm your order.
You will receive an order confirmation after your purchase has been successfully placed.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Orders that have already been processed or dispatched may not be eligible for cancellation or modification.
How can I track my order?
Once your order has been dispatched, you may receive tracking information by email, SMS, WhatsApp, or another available communication channel.
Use the tracking information provided to check the status of your delivery.
How long does delivery take?
Delivery times may vary depending on your location, order processing time, weekends, public holidays, and courier availability.
Please refer to our Shipping Policy for current delivery information.
PAYMENTS
What payment methods do you accept?
Available payment methods are displayed during checkout. Depending on your location, these may include credit/debit cards and other available online payment options.
Is my payment information secure?
We use trusted payment-processing systems designed to protect your payment information. Afro Glamour Cosmetics does not normally have access to your complete card details.
My payment was declined. What should I do?
If your payment is declined:
- Check that your card details are correct.
- Make sure your card has sufficient funds.
- Check whether your bank has blocked the transaction.
- Try another available payment method.
- Contact your bank or payment provider if the problem continues.
RETURNS & EXCHANGES
Can I return a product?
Our return and exchange eligibility depends on the type and condition of the product purchased.
For hygiene and safety reasons, certain cosmetics, skincare, haircare, fragrances, and personal-care products may not be eligible for return once opened or used.
Please review our Return & Refund Policy before sending an item back.
I received a damaged or incorrect product. What should I do?
Please contact our customer support team as soon as possible and provide:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging, where applicable
Our team will review the issue and advise you on the next steps.
Can I return a product because I changed my mind?
Change-of-mind returns are subject to our return policy and the condition of the product. For hygiene-sensitive products, opened or used items may not be accepted.
REFUNDS
How will I receive my refund?
Approved refunds will be processed according to our refund policy and the original payment method where applicable.
How long does a refund take?
Refund processing times can vary depending on the payment method and financial institution. Once we process your refund, your bank or payment provider may require additional time to reflect the amount in your account.
SKINCARE & HAIRCARE SUPPORT
Do you offer products for melanin-rich skin?
Yes. Afro Glamour Cosmetics is committed to helping customers discover beauty products suitable for diverse skin tones, skin types, and hair textures.
Our collection may include products designed for skincare, body care, haircare, beauty, and personal care.
Can I use multiple skincare products together?
It depends on the products and their active ingredients. Always follow the directions provided by the manufacturer.
When introducing a new skincare product, consider patch testing first, especially if you have sensitive skin.
What should I do if a product causes irritation?
Stop using the product if you experience significant irritation or an adverse reaction. If symptoms persist or are severe, seek advice from a qualified healthcare professional.
ACCOUNT & WEBSITE SUPPORT
Do I need an account to place an order?
If guest checkout is available, you may be able to purchase without creating an account. Creating an account can make it easier to manage orders and save your details for future purchases.
I forgot my password. What should I do?
Select Forgot Password on the login page and follow the instructions to reset your password.
I’m having trouble checking out. What should I do?
Try the following:
- Refresh the page.
- Check your internet connection.
- Confirm that your billing and delivery information is correct.
- Try another browser or device.
- Clear your browser cache.
- Try another payment method.
If the problem continues, contact our support team.
SHIPPING INFORMATION
Before placing an order, please ensure that your delivery address and contact number are correct.
Delivery availability, fees, estimated delivery times, and other shipping conditions may vary by location.
For complete information, please visit our Shipping Policy.
CONTACT US
Still Need Help?
Our customer support team is happy to assist you.
When contacting us about an order, please include your order number so we can help you faster.
CUSTOMER SUPPORT
📧 Email: infor@afroglamourcosmetics.com
📱 WhatsApp:+971553862855
📍 Location: AL Nahda 1 Dubai
🕒 Support Hours: 8AM to 6PM
You can also contact us through our social media channels.
FREQUENTLY ASKED QUESTIONS
Where is my order?
Check your tracking information or contact our support team with your order number.
Can I cancel my order?
Contact us as soon as possible. Cancellation depends on whether your order has already been processed or dispatched.
Can I return opened cosmetics?
For hygiene and safety reasons, opened or used cosmetics may not be eligible for return. Please check our Return & Refund Policy.
Are your products suitable for all skin types?
Not necessarily. Product suitability depends on the individual and the product formulation. Always check the product information and ingredients.
How can I contact customer service?
Contact us using the email address, WhatsApp number, or other support channels provided on our website.
Afro Glamour Cosmetics
Beauty Made for You. Confidence Made Every Day.
Thank you for choosing Afro Glamour Cosmetics. We appreciate your trust and look forward to serving you.
